Privacy Policy

PRIVACY POLICY – CHIA LIFE

Effective Date: December 06, 2025

1. Introduction and Scope

1.1. Commitment to Privacy: Chia Life (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, located at [Your Website URL] (the “Website”), and when you communicate with us via email.

2. Information We Collect

We may collect and process the following types of Personal Information:

Category Examples of Data Collected
Identity/Contact Data Name, surname, email address, physical address, telephone number.
Technical Data Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system, and platform.
Usage Data Information about how you use our Website, including page views, navigation paths, and time spent on pages.
Communication Data Information you provide when you communicate with us (e.g., via contact forms, support queries, or direct email).
Subscription Data (Email) Your preferences in receiving marketing and other communications from us.

We primarily collect information directly from you (the Data Subject).

3. Purpose and Legal Basis for Processing

We will only process your Personal Information for specific, explicitly defined, and lawful purposes and when we have a lawful justification (as required by POPIA).

Purpose of Processing Lawful Basis (POPIA)
To operate and maintain the Website and improve user experience. Necessary for our legitimate interests (running our business, service improvement).
To fulfil a contract or transaction you enter into with us. Necessary to perform a contract with you.
To respond to your queries or requests submitted via email or contact forms. Consent or necessary for our legitimate interests (customer service).
For Direct Marketing (via Email) Specific Consent (Section 69 of POPIA).
To comply with legal or regulatory obligations. Necessary for compliance with a legal obligation.

4. Consent and Direct Marketing (Email)

4.1. General Consent:

By using our Website, you signify your acceptance of this Policy. If you do not agree, please do not use our Website or services.

4.2. Direct Marketing via Email (POPIA Section 69):

In accordance with POPIA, Chia Life will only send you electronic communications (like newsletters, offers, or marketing material) if:

  1. We obtained your consent during the sale of a product or service (or negotiation for the same).
  2. The marketing relates to our own similar products or services.
  3. We provided you with a reasonable opportunity to object (opt-out) free of charge and in a manner that is easy to use when collecting your details and on every communication thereafter.

If we wish to send you marketing and we did not obtain your details during a sale/negotiation, we will require your explicit, prior consent to receive such communications.

4.3. Right to Opt-Out:

You have the right to object to the processing of your Personal Information for the purpose of direct marketing at any time. You can easily opt-out by clicking the “unsubscribe” link included in every marketing email we send or by contacting our Information Officer (details below).

5. Sharing of Personal Information

We will not sell, rent, or lease your Personal Information to third parties. We may disclose your information only to the following categories of recipients, and only when necessary for the stated purposes:

  • Service Providers: Third parties who provide services to us, such as hosting, analytics, email distribution, or technical support. These providers are bound by confidentiality agreements and POPIA-compliant processing agreements (Operator Agreements) to ensure they handle your data securely.
  • Legal/Regulatory: Where required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of others.

6. Security of Personal Information

Chia Life has implemented reasonable technical and organisational measures to prevent loss, misuse, or alteration of your Personal Information. These measures include:

  • Secure server environments.
  • SSL/TLS encryption for data transmission on the Website.
  • Access controls and password protection.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

7. Your POPIA Rights (Data Subject Rights)

As a Data Subject under POPIA, you have the right to:

  1. Be Notified: Know when your Personal Information is being collected and when a data breach has occurred.
  2. Access: Request access to the Personal Information we hold about you.
  3. Correction/Deletion/Destruction: Request that we correct, destroy, or delete Personal Information that is inaccurate, irrelevant, excessive, or has been unlawfully obtained.
  4. Object: Object to the processing of your Personal Information, including for direct marketing purposes.
  5. Withdraw Consent: Withdraw your consent for processing where consent was the lawful basis.
  6. Complain: Lodge a complaint with the Information Regulator of South Africa.

8. Data Retention

We will retain your Personal Information only for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

9. Contact Details and Information Officer

POPIA requires us to appoint an Information Officer. If you have any questions about this Privacy Policy, your rights, or wish to exercise any of the rights mentioned above, please contact our Information Officer:

Information Officer: Paula [Full Surname, if required] Designation: [Information Officer or Title, e.g., CEO, Compliance Manager] Company Name: Chia Life Email Address: paula@chialife.co.za Telephone Number: +27 83 268 6008

10. The Information Regulator (South Africa)

You have the right to lodge a complaint with the Information Regulator.

The Information Regulator (South Africa): Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 Email: POPIAComplaints.IR@justice.gov.za (for POPIA-related complaints)

 

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